Parts & Service

Where you need us. When you need us.
No matter where you are in the world, if you can get your LiuGong machine there, then we can get the needed service support and parts there.

We have presence in over 130 countries in the world that are supported by local dealers and 9 global parts depots. This means that whenever and wherever you need it, you can count on our full after-sales support.

At LiuGong, we know that what you want is to be confident in your machinery. So we make sure we can always get you what you need without delay, without fail, without excuses.

Anywhere, and at any time.

That’s more than our goal. That’s our pledge.

The warehouse in Stalowa Wola, Poland at the LiuGong Dressta manufacturing complex has a surface of 3,500 m2. The distribution facility will supply the thousands of parts needed to support customers; everything from filters & oils to ground engaging components, to parts for drivelines & hydraulic systems. 

· 7 m clear height warehouse — Space utilization and efficiency is maximized with heavy-duty racking in narrow aisles & dual level mezzanine for small parts.

· 30,000 line items of inventory — With dedicated shelving and racking optimized for storage and accessibility for parts inventory.

· Advanced warehouse management system (SAP) — provides better inventory management, tracking and warehouse efficiency.

A dedicated parts team provides sales management, customer service, parts technical support, marketing & inventory management and consists of 18 people and 12 warehouse operatives, all of whom are trained in the new warehousing processes and systems to ensure accuracy, productivity, efficiency and quality. The regional distribution centre has a same-day delivery policy to dealers within Poland with overnight and next day deliveries to European dealers.

The Service team of LiuGong Machinery Europe offers an extensive support to the distributors so that they can ensure that LiuGong machines continue to meet the customer requirements.